For more than 20 years I have delivered exceptional outcomes for local, National and International Retailers, from Banks to Customer Service Centres to fashion retailers, across all three services offerings.
My expertise in the Retail sector is second to none, as we harness the power of effective collaboration and understanding the OUTCOME Paradigm and how Retail outcomes are empowered by our collaborative facilitation and intentionality.
I have delivered numerous projects, locally, nationally and internationally, defining, designing, delivering and driving best in class outcomes through a thorough understanding Buyers intent and maximising product placement and presentation, Sales velocity and the psychology of purchase Expertise.
Here are some of the breakdowns of how I have equipped and empowered teams across the globe:
Business Intelligence – Retail Sector
- Strategy
- Advisory
- Organisational change
- Executive and Management Mentoring and Coaching
- Business Planning
- Operational Optimisation/ Operational Excellence
Project Intelligence and Performance – Retail Sector
- Project Types
- Property
- Infrastructure
- Digital Transformation, Transitiona and Software Integrations
- Robotic Integrated Systems, Robotic Process Automation, Machine Learning/LLM integratiosn
- Building Management Solutions,
- Leadership across the Project Life Cycle
- Business Case development
- Concept development
- Options Analysis
- Development Funding
- Full life cycle Project Delivery
- Planning
- Execution
- Closeout and Handover
- Operational Excellence
- Benefits realisation and review
eQUIP and Empower – Retail Sector
- Governance and Governance Training
- Risk Leadership and Risk Management
- Executive and Management Mentoring and Coaching
- Senior Leadership Training
- Team Facilitation
- Service Excellence
Notable Case Studies
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